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Returns and Replacements

1- The conditions for return and exchange may vary based on the type of product, as there may be some products that cannot be exchanged or returned once purchased, such as underwear, sanitary products, and medical tools, due to health precautions. Food, beverages, and open electronic devices, especially if the packaging has been opened or Item already in use.

2- The original purchase document must be available and valid, and it must be shown to the store or company to determine the return and exchange period.

3- The product may be rejected for exchange or return if it has already been used, damaged, or not in its original condition. The product must be in its original condition and not used or damaged. If the product has been used, additional charges may apply or an exchange or refund may be refused.

4- The product must be returned in its original condition and with all original accessories, bags and packages.

5- Obtaining a refund or replacement of the product may require adherence to the time period specified for that. There may be a due date for an exchange or refund and it usually ranges from 7 to 14 days.

6- The seller's policy may include conditions and restrictions for exchange and return, including whether returns or exchanges are allowed for opened or used products or not.

7- Sometimes the customer bears the costs of returning the product, and in some cases the store or the manufacturer is charged with the return costs, and these conditions must be confirmed before purchasing.

8- The method of refunding the amount paid must be specified, whether it is a full or partial refund, and it may include the following options: refunding the amount on the same payment method used, issuing a purchase voucher, or transferring the amount to the customer’s bank account.

For more accurate information about exchange and return conditions, you must view the SouqHurr policy or contact him for the necessary information.